How to set up a ticket system in Discord (free ticket bot)
Give your members a button to open private support tickets, with ticket types, staff roles, HTML transcripts and ratings. Free with Elarix.
What you get
Members press a button and pick a ticket type. Elarix opens a private channel that only they and your support staff can see. When it's closed, Elarix saves an HTML transcript and asks the member to rate the help.
Set it up
- Create a category for tickets in Discord (for example Tickets).
- Run /ticket setup and pick the category, your support role and a channel for transcripts.
- Add the options people choose from: /ticket type add (for example Support, Report, Partnership).
- Go to the channel where members should open tickets and run /ticket panel.
Inside a ticket
Staff can bring people in or out with /ticket add and /ticket remove, and close it with /ticket close. /ticket stats shows volume and ratings.
Questions
Do ticket panels cost anything?
No. Ticket panels, types and transcripts are free on Elarix.
Can I post the panel from the website?
Yes. In the dashboard's Tickets page, use Post panel under Quick actions.
Try it in your server
Elarix is free, takes two clicks to add, and starts with everything switched off.
More guides
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Self-roles and role menusLet members pick their own roles (colors, pronouns, pings, games) from button menus. Ready-made presets, free with Elarix.
Verification and captchaStop bots and raiders with a Verify button or an image captcha. Elarix hides your server until new members verify. Free.